Supporting your lab’s success
every step of the way
We’re here to ensure your equipment performs flawlessly — from day one and for years to come.
Getting you up and running with confidence
With AltemisLab, purchasing lab equipment is just the beginning. Our commitment extends far beyond delivery to ensure your systems are properly installed, your team operates with confidence, and your equipment always performs as it should.
On-site installation
Our experienced technicians take care of the complete setup process, handling installation, calibration, and performance verification so you can focus on your work. When we’re finished, your systems are ready for immediate use with complete confidence.
User training
Your team’s success matters to us. We provide hands-on, on-site training programs designed around how you actually work—your specific protocols, your workflow, your lab environment. By the time we’re done, your staff will feel confident and competent using the new systems, ensuring both compliance and optimal results.
With you beyond your purchase
Support & service plans
We offer a range of service packages, from basic coverage to fully customised plans — giving you the flexibility to choose what’s right for your lab. You choose the level of support, and we’ll deliver it with the same care and precision as our products.
Preventative maintenance to reduce downtime and extend equipment lifespan.
Remote diagnostics and email/phone support for fast issue resolution.
On-site servicing and support when required by your team.
Back-to-base repairs for in-depth diagnostics and refurbishment.
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